Warranty Policy

At Halliday, we are dedicated to delivering high-quality eyewear that meets both your needs and expectations. This warranty outlines the terms, coverage, and conditions for products purchased directly from Halliday. The warranty is subject to the terms set forth below:

Warranty Period

The warranty for Halliday products is valid for one year from the date of receipt, and two years for customers in European Union (EU) or European Free Trade Association (EFTA) countries. In all cases, this warranty complies with applicable consumer protection laws in the country of purchase.

Warranty Coverage

Halliday offers a warranty for defects in materials and craftsmanship. If a manufacturing defect is found, Halliday will, at its discretion:
(a) repair the product using new or certified refurbished parts;
(b) replace the product with a new or certified refurbished equivalent.

Warranty Exclusions

This warranty does not cover damage or issues arising under the following conditions:
(a) Natural disasters or external factors such as lightning, floods, fires, earthquakes, or other unforeseen events;
(b) Negligence, accidental damage, abuse, or misuse of the product;
(c) Alterations, modifications, or unauthorized repairs;
(d) Use of accessories or components not approved by Halliday;
(e) Use outside the product’s specified operating conditions, including incorrect voltage or power supply;
(f) Repairs or modifications by unauthorized individuals.

How to Make a Warranty Claim

To file a warranty claim, please contact Customer Service at support@hallidayglobal.com with details of the issue and proof of purchase. Upon claim approval, return the product with proof of purchase.
Before returning, please back up and erase all personal data and restore the product to factory settings. Data loss cannot be guaranteed against during repair or replacement. Upon receipt, our team will evaluate the product and provide a resolution through repair or replacement.

Important Note: This warranty service is available only in countries where Halliday ships and provides support.