Refund policy
At Halliday, we’re committed to delivering an innovative and satisfying eyewear experience. While we hope you love your Halliday DigiWindow Glasses, we understand that a return or cancellation might sometimes be necessary—and we’re here to make the process as smooth as possible.
Cancellation Policy
You may cancel your order for free within 24 hours of purchase.
Halliday DigiWindow Glasses with prescription lenses are custom-made and can only be cancelled within this 24-hour period. After that, they are not eligible for cancellation or return unless defective or shipped in error.
For customers who have placed orders and wish to cancel their order, please contact us at support@hallidayglobal.com for assistance.
Conditions for Return
Before initiating a return, please ensure that the following conditions are met:
(a) Return Window: Return requests must be submitted within 14 days of the delivery date for each individual item. Halliday DigiWindow Glasses and the Smart Control Ring are treated as separate products, each with its own return window based on its delivery date.
You may return any item from a multi-item order without affecting the return eligibility of the others. Delays or issues related to the Smart Control Ring do not change or extend the return window for Halliday DigiWindow Glasses.
(b) Proof of Purchase: A valid proof of purchase directly from Halliday is required for all return requests. This may include your order confirmation email or receipt.
(c) Product Condition: All returned items must be in their original condition, free from signs of wear, and packaged with all original protective materials intact. Items showing signs of use, damage, or missing components will be rejected.
(d) Accessories and Gifts: All original accessories, complimentary gifts, and packaging materials that were included with the product must also be returned.
(e) Exclusive: Halliday DigiWindow Glasses with prescription lenses are considered custom-made and final sale items, not eligible for return or refund as the assembly process renders the entire pair non-salable. Exceptions are made only for items that are defective or were shipped in error.
Return Process
If all of the above conditions are satisfied, you may proceed with the following steps to initiate a return:
(a) Contact Our Support Team: Reach out to our customer support team at support@hallidayglobal.com with your order number and reason for return.
(b) Await Return Instructions: Once your request is reviewed and approved, we will send you detailed return instructions, including the return address and any required documentation. Returns without prior approval may not be accepted and returned to the sender at their cost.
(c) Ship the Product: Follow the return instructions provided by our support team to send the product back. Please ensure that all items are packaged as originally received to protect them during transit—damages due to improper packaging will affect your refund.
(d)Return Shipping Costs: Customers are responsible for the return shipping costs and any applicable taxes, except when the item is defective or has been shipped in error.
This return policy applies only to regions where Halliday provides shipping and customer support.
Refunds
Upon receipt of your returned product, our team will conduct a thorough inspection to verify compliance with the return conditions outlined above. After confirming that all return conditions have been met, you will receive an email notification, and a refund will be processed to your original payment method. Please be advised that refund processing times may vary depending on your financial institution.
If the returned products are found to be used, damaged, missing components, or otherwise not in resalable condition, we reserve the right to decline the refund or reduce the refund amount proportionate to the product’s diminished value.
Exchange & Defective Items Policy
Halliday does not offer direct exchanges to ensure that every customer receives a completely new and unused product.
If your item arrives defective or incorrect, please contact us at support@hallidayglobal.com with your order number and a brief description of the issue. Our support team will work with you promptly to resolve the matter.
Digital Credits
ALL CREDIT PURCHASES ARE FINAL.
Given the manual fulfillment nature of the service, once Credits have been successfully delivered to your Halliday account (as evidenced by system logs and delivery confirmation email), no refunds, returns, or exchanges will be provided.
Credits are deducted as users access AI features on the platform. Unused credits cannot be redeemed for cash.